Shipping policy

DDRPad.com is moving to a new location to better serve our growing community. All orders placed from 5/23 to 5/31 will not be fulfilled until we have finished moving. Please ignore the estimated shipping times displayed at checkout since they will not be accurate. We will resume shipping orders as normal starting 6/1. Please be patient as your order may not ship until a few days after we return. We look forward to serving you at full capacity again soon!

We are located in Maryland and all orders are shipped from our facility in Baltimore. Shipping is available via USPS or UPS within the United States. Shipping cost will be displayed at checkout. You will receive an order confirmation when you place an order and another email with a tracking number when your order ships. Most orders are processed and shipped within 1-3 days. 

Some items (e.g. control boxes, sensitivity mods, 3D printed parts) are occasionally made to order and may take up to 1 week to ship. The shipping times displayed at checkout are estimates provided by the shipping service and are subject to change. The actual shipping times may be longer then the estimates displayed during checkout.

International Shipping

Worldwide shipping is available via USPS, UPS, or DHL. International shipments may be subject to additional fees, taxes, or duties levied by the receiving country.

Money Back Guarantee

All items have a 30-day return policy. If for any reason you are not satisfied with your purchase you can return it for a full refund or replacement. You have 30 days after you receive the item to request a return. If you have questions or would like to request a return please contact support@ddrpad.com

Payment Methods

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and more. A no interest or fees payment plan for orders from $50-$1000 is available with Shop Pay.